Approvals: who approves, and how
When someone asks to take a shift or swap, the request waits for you in Requests. Owners choose whether requests wait for approval, and who else can approve.
What to do
- On the Shifts tab, "Waiting for you" shows up to two requests with Approve. "See all requests" opens the Requests tab.
- Open a request and see who wants what: an open shift, a shift a worker is giving up, or a swap.
- Approve, or choose Reject and write a reason. The reason goes to the worker.
- To change how it works: Me, The business, Business settings, Approvals (owners only).
The choices: "Every request waits for you" (how it starts) or "Approve automatically". Under "More options" there is also "Automatic, except requests with a bonus". Automatic approval checks every rule first: role, hours and rest, minors and overlap. A request that fails one is not approved.
A shift you sent to the team with "Ask the team" goes straight to whoever on the team asks for it. Someone from outside waits for your approval, unless you chose "Approve automatically".
Who else can approve: on the same screen, pick employees. They see requests in their branches, approve or reject them and get the notifications, and nothing else a manager does. Owners and managers can always approve.
Every request has an answer deadline. Halfway through you get a reminder. With no answer in time, the request closes as if you rejected it, and the worker is told.
Open in the app
Checked against the app on 11 November 2026