How certificates are checked, and how to appeal
Every certificate you upload gets an automatic file check, then a person on our team. Only a person verifies a certificate. Refused by mistake? You can appeal once.
What to do
- Upload only your own real certificate. Best: "Take a photo of the certificate" of the original, not a screenshot or an edited file.
- Check its status in My certificates, in Me, My profile and experience.
- It says "Refused by an automatic check"? Tap Appeal, write what happened (at least 10 characters), add a photo of the original certificate and tap Send the appeal.
What the check does: it looks for signs inside the file, such as a label saying it was made with AI, editing software, or the same image on another account. The check proves nothing on its own. It only decides whether a person looks closer.
The statuses you may see:
- Checked by a person: someone on our team looks closely, and may ask for the original.
- Refused by an automatic check: the file carries a label saying it was made with AI. This is the only case where a check refuses by itself, and you see exactly which label was found.
- Appeal being checked: a person on our team decides. After an appeal, no automatic check refuses it again.
Nobody is penalized on a check alone. Suspending an account is a separate decision by a person, with an appeal.
What a business sees: only the certificate's name and that it is verified. Never the check's results.
Open in the app
Checked against the app on 11 November 2026