Documents, licences and certificates
Three places in Me, inside "My profile and experience": licences to upload, certificates that get checked, and documents from the business.
What to do
- A licence or document: Licences and certificates, and upload a clear photo.
- A professional certificate (food hygiene, first aid, forklift): My certificates, pick it, fill in the number and expiry, tap "Take a photo of the certificate", then "Send for verification".
- Form 101 and employment confirmations: Documents.
Every certificate is checked. An automatic check runs, then a person on our team decides: verified, not verified with a reason, or "Needs a clearer photo". A flagged file shows "Checked by a person", and we may ask for the original. No automatic check ever verifies a certificate. Upload only your own genuine certificates.
"Refused by an automatic check" happens only when the file itself says it was made with AI. A mistake? Tap Appeal, say what happened and add a photo of the original. A person decides.
Reminders come 30 and 7 days before a certificate expires.
What a business sees: only the certificate’s name and that it is verified, when one of its jobs asked for it. The number and photo stay with you and the reviewer.
Form 101 is filled once a year, a question per screen, and signed on screen. Only a business you allowed can open it, and you see who did and when.
The monthly statement shows hours and estimated pay per business, not a payslip. The business is the employer and owns their content.
Open in the app
Checked against the app on 11 November 2026