A request is stuck
Every request gets an answer by a deadline. If none comes in time, it closes and you are told. Meanwhile there are a few things you can do.
What to do
- Workers: open Work, then "My requests", and see the status and the answer deadline.
- Want to speed it up? Write to the business in the shift’s messages.
- Changed your mind? Cancel a request that is still waiting.
- Managers: check "Waiting for you" at the top of Shifts, or the Requests tab.
A request for a shift: if the business does not answer by the deadline, the request closes and you are told. An approval will not turn up later by surprise. Some businesses approve automatically, and then the answer comes at once.
Who approves: the owner, a manager, or an employee given the right to approve in the branch. Nobody approves their own request.
Handing over a shift: until someone takes it and is approved, the shift is yours. If nobody takes it, talk to your manager.
An invitation from a business: after you say you are interested, the business decides. If the search closes, you see "The search closed".
An assistant action you did not confirm expires after a day. If something changed, the card says why it was not done.
Still stuck? Leave us a message and we will get back to you as soon as we can. Include the shift so we understand faster.
Open in the app
Checked against the app on 13 November 2026