Roles, managers and who approves
The role on the team (employee, manager, owner) sets what is allowed, work roles (bartender, cashier) set which shifts fit, and you can let an employee approve requests.
What to do
- To make someone a manager (owners only): in Team open them, choose Manager under Role on the team, tick their branches and save.
- Work roles: Me, The business, Business settings, Roles. Then give each worker their roles from their card in Team.
- To let an employee approve (owners): Me, The business, Business settings, Approvals, and switch them on under Who else can approve.
Owners see everything: business details, branches, approvals, finding replacements, bonuses, billing and rates.
A manager runs their branches: shifts, requests, the team, the shift room and arrival. In Business settings they see the details and the roles. Owners and managers don't take shifts here; they assign themselves. On an employee's shift, Post their shift finds cover: it stays theirs until taken, and any bonus is the business's.
An employee who can approve sees Waiting for you on the Shifts tab, with the number of requests waiting. They approve and decline requests in their own branches only, get the notifications for them, and never approve their own request. Apart from that they are a regular employee.
Work roles decide who fits a shift. A shift that needs a "bartender" is offered only to people with that role.
Only owners change a role on the team, and a manager invites employees only. There is always at least one active owner.
Open in the app
Checked against the app on 12 November 2026