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When something is not working

A code that did not arrive, a job you cannot see, a stuck request, reaching us.

  1. The code did not arriveUsually it is a wrong number, a short wait, or blocked messages. If SMS is not working, there are ways in without a code.
  2. A job you expected is not thereEvery job shows only to people who can take it. These are the common reasons it does not appear.
  3. A request is stuckEvery request gets an answer by a deadline. If none comes in time, it closes and you are told. Meanwhile there are a few things you can do.
  4. No internetWithout a connection the app tells you so. Actions that need the server to confirm them wait until you are back online.
  5. The app looks oldIf something described here is missing for you, or the screen looks different, the version on your device has probably not updated. A quick refresh fixes most cases.
  6. Staying signed in, and what to do when the app will not openOn the sign-in screen, "Keep me signed in on this device" is ticked already, so you do not have to sign in every time. On a shared computer, untick it.
  7. Contact usLeave us a message and we will get back to you as soon as we can. A person on our team reads and answers, not a bot.